Guide
How to send WhatsApp chats to different numbers by country or time
When your business grows, one WhatsApp number is not enough. Brazilian customers should reach your Portuguese-speaking team, night messages should reach the support phone, and a busy sales line should not take every chat.
With smart routing you keep one link and one QR code, and decide behind it which number a person reaches.
Ce qu'il faut savoir
Étape par étape
- 1
Open the Routing tab of a link
Add a rule.
- 2
Choose who it applies to
Countries, days and hours, a source, or a mix.
- 3
Add the numbers
One number, or several with weights.
- 4
Put the rules in order
The first rule that matches wins. The link's own number is the fallback.
Où l'utiliser
Several countries
A local number for each market behind one global link.
Office hours
Sales in the day, support at night.
Busy teams
Share new chats between several agents.
Questions courantes
From the request that reaches the link. It does not ask for a precise location.
The link uses its own number.
Yes. A target can be a chat, a catalog, a channel or a group.
It is part of Premium and Premium+.
Pages associées
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